Your Cart

FREE SHIPPING ON ALL ORDERS WITHIN THE UK ABOVE £50 AND £200 INTERNATIONALLY

Browse

Social

Frequently Asked Question

We tried to answer most common queries below

Common purchase queries answered

Frequently Asked Questions


We currently accept payments via Credit Card and Debit Card.

You can complete your purchase directly through our secure checkout, or choose to receive a manual invoice to pay via credit or debit card at your convenience.

Please visit our shipping services page to view detailed information regarding transit times. Order times will vary depending on shipping service selected at checkout.

Olympus Labs UK does not process payments. Depending on the payment type and service selected your best option is to contact either your bank or the payment service provider used.

Orders are processed promptly once payment has been received and are shipped using the delivery method selected at checkout.

For more information on shipping options and timelines, please visit our Shipping Services page.

Payment

We currently accept payments via Credit Card and Debit Card.

You can complete your purchase directly through our secure checkout, or choose to receive a manual invoice to pay via credit or debit card at your convenience.

Our default currency is GBP, but you should be able to toggle between a number of different currencies, and or have the currency be automatically updated depending on your region.

Please email support@olympuslabs.uk and we’ll be glad to assist you.

If for some reason you forgot to add a discount code and realized after checking out, as a one time courtesy we can add a credit to your user account for the total of the discount credit. This has to be done within 24 hours of placing your order.

Please check your spam folder. If the email has not been received please contact us through email or chat and we’ll be happy to assist.

Product

All of our products are verified by Janoshik. Each part of the process includes third party testing and verification. This includes testing the raw material for ingredient purity and the finished product’s contents for ingredient identification & concentration. You can view comprehensive test reports for each product in an easy to read.
Yes, all our products are third party tested and can be tracked by the batch code listed on our products.
Absolutely NOT. All products sold on olympuslabs.uk are strictly intended for laboratory research only. Please review our terms and conditions in full before purchasing any product on this website. We have a zero tolerance policy in place for this so please review the contents of our terms and conditions carefully.
Storing products at room temperature is advised.
Common order and shipping queries answered

Shipping

Please visit our shipping services page to view detailed information regarding transit times. Order times will vary depending on shipping service selected at checkout. If you have any questions after reviewing the contents of the shipping services page, we’ll be happy to assist you via chat or email.
All orders within the UK above £50 GBP and £200 internationally will be upgraded to free shipping. You’ll be able to select this option at checkout.
It can take up to 2-3 weeks for tracking to update sometimes due to a wide number of logistical reasons. If for some reason this time period has passed without an update please contact us so we may assist you.
There are occasions when an order may be marked delivered according to tracking but then be delivered 1-2 days later. If for some reason, it doesn’t deliver after this time period please contact us so we may assist you.
Orders going through customs is a normal process and tracking update. If the order were seized you would receive a letter in the mail regarding the seizure. If your order is seized we will try our best to work with you and reach a solution.
It is in our terms of service that all customers understand the laws and regulations of their country before ordering, however in good faith if your package is confiscated we can offer a re-ship with a 50% off order value. We encourage all customers to read our terms and conditions before ordering.
Please send us an email with photos showing the state your package was received in. If the tamper proof seal on the bottles is in tact then the product has not been tampered with. We will take each case on a case by case basis.
Yes, We will ship and or attempt to ship to whatever address you state as your delivery address upon checkout.

Ordering

Orders are typically processed and shipped within the same business day or by the next business day after payment is received.

Invoices and card payments are verified promptly, allowing us to dispatch orders as quickly as possible. Processing times may vary slightly depending on the time of day the order is placed and overall order volume.

No, we do not allow any of the following. We are a research chemical provider that completes our service by offering third party tested research chemicals.
Orders can not be cancelled once payment has been placed. Orders can be modified in product type, quantity, and or in the case of bundling two orders to qualify for free shipping by contacting us through support@olympuslabs.uk
Use the tracking number associated with your order to successfully track your order status.
Sign up to our newsletter to stay up to date regarding all discounts, promotions, and news.
Select your currency
GBP Pound sterling
EUR Euro
USD United States (US) dollar