Frequently Asked Question
We tried to answer most common queries below
Common purchase queries answered
Frequently Asked Questions
We accept ACH Transfers, Credit Cards, Debit Cards, Wire Transfers, and Bitcoin. Please visit our traditional payment methods and cryptocurrency pages for more information.
Please visit our shipping services page to view detailed information regarding transit times. Order times will vary depending on shipping service selected at checkout.
Olympus Labs UK does not process payments. Depending on the payment type and service selected your best option is to contact either your bank or the payment service provider used.
Please visit our shipping services page, traditional payments page, and or our cryptocurrency pages for detailed information on these topics. Orders are processed once payment has been received and orders are shipped using the selected delivery method chosen at checkout.
Payment
We accept ACH Transfers, Credit Cards, Debit Cards, Wire Transfers, and Bitcoin. Please visit our traditional payment methods and cryptocurrency pages for more information.
Our default currency is GBP, but you should be able to toggle between a number of different currencies, and or have the currency be automatically updated depending on your region.
Please email support@olympuslabs.uk and we’ll be glad to assist you.
As a precaution, please try to always place orders within the 15 minute time window allotted at checkout. If for some reason, your invoice times out, please contact us through the chat function or reach us through support@olympuslabs.uk . Please reference your order ID number so we can help you resolve the issue.
If for some reason you forgot to add a discount code and realized after checking out, as a one time courtesy we can add a credit to your user account for the total of the discount credit. This has to be done within 24 hours of placing your order.
Please check your spam folder. If the email has not been received please contact us through email or chat and we’ll be happy to assist.
Product
All of our products are verified by Janoshik. Each part of the process includes third party testing and verification. This includes testing the raw material for ingredient purity and the finished product’s contents for ingredient identification & concentration. You can view comprehensive test reports for each product in an easy to read.
Yes, all our products are third party tested and can be tracked by the batch code listed on our products.
Absolutely NOT. All products sold on olympuslabs.uk are strictly intended for laboratory research only. Please review our terms and conditions in full before purchasing any product on this website. We have a zero tolerance policy in place for this so please review the contents of our terms and conditions carefully.
Storing products at room temperature is advised.
Common order and shipping queries answered
Shipping
Please visit our shipping services page to view detailed information regarding transit times. Order times will vary depending on shipping service selected at checkout. If you have any questions after reviewing the contents of the shipping services page, we’ll be happy to assist you via chat or email.
All orders within the UK above £50 GBP and £200 internationally will be upgraded to free shipping. You’ll be able to select this option at checkout.
It can take up to 2-3 weeks for tracking to update sometimes due to a wide number of logistical reasons. If for some reason this time period has passed without an update please contact us so we may assist you.
There are occasions when an order may be marked delivered according to tracking but then be delivered 1-2 days later. If for some reason, it doesn’t deliver after this time period please contact us so we may assist you.
Orders going through customs is a normal process and tracking update. If the order were seized you would receive a letter in the mail regarding the seizure. If your order is seized we will try our best to work with you and reach a solution.
It is in our terms of service that all customers understand the laws and regulations of their country before ordering, however in good faith if your package is confiscated we can offer a re-ship with a 50% off order value. We encourage all customers to read our terms and conditions before ordering.
Please send us an email with photos showing the state your package was received in. If the tamper proof seal on the bottles is in tact then the product has not been tampered with. We will take each case on a case by case basis.
Yes, We will ship and or attempt to ship to whatever address you state as your delivery address upon checkout.
Ordering
Orders will be shipped within 24-48 hours of receiving payment for your order. Crypto payments are instant therefore have the fastest processing times whereas wise payments can take 2-3 business days for payment to be received and fully processed. Orders made through bitcoin will for the majority of the time be processed the same business day.
No, we do not allow any of the following. We are a research chemical provider that completes our service by offering third party tested research chemicals.
Orders can not be cancelled once payment has been placed. Orders can be modified in product type, quantity, and or in the case of bundling two orders to qualify for free shipping by contacting us through support@olympuslabs.uk
Use the tracking number associated with your order to successfully track your order status.
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